PRODUCT INFORMATION
We often change or update the items offered on our website as well as the options and details associated with those items. We cannot guarantee that an item displayed during a previous visit will be available when you visit again. Discontinued styles, colours, sizes, etc. will be removed as soon as possible. We reserve the right to make changes to the website and its contents without prior notice.
Johanna Hehir strives for accuracy in all item descriptions, pictures, availability and delivery options, links, pricing and any other item-related information contained in or referenced on our website. Due to typographical error, human error, incorrect or updated information we cannot guarantee all item-related information is entirely accurate, complete or current and Johanna Hehir cannot assume responsibility for these errors. In the event of an error in an item's description, pictures, availability or delivery options, pricing, etc. due to typographical error, human error, incorrect or updated information, Johanna Hehir reserves the right to refuse or cancel any orders placed for these items and immediately correct and/ or remove the information.
Orders placed for items with incorrect or inaccurate information may not be honoured and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
All items on our website are for sale. We do not rent dresses, shoes, accessories, etc.
PAYMENT
Johanna Hehir accepts all major credit cards and debit cards except American Express.
Your credit or debit card will only be authorised for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we can fill your order as requested in time for your wedding date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
Personal cheques should be mailed to us at the time the order is placed. Once we receive the cheques we will submit it to our bank for clearance. After the cheque has cleared with our bank, we will then process your order. Orders will NOT be processed, ordered, or shipped until personal cheques have cleared.
We are not responsible for problems that may occur in shipping/mailing!
If the dress you ordered is not available and we are unable to find an acceptable alternative for you we will issue you a refund cheque for the full amount of the purchase. Please allow 2-4 weeks to receive this. We are not responsible for problems (including loss or delivery problems) that may occur in mailing of refund cheques. Should you not receive your cheques within 4 weeks we will reissue you another for the full amount minus a £25.00 stop payment fee for the original check.
Cheques can be mailed to: Johanna Hehir 10/12 Chiltern Street, London W1U7PX England.
CUSTOMS FEES & INTERNATIONAL SHIPPING
We do not charge any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and Johanna Hehir is not responsible for those charges. For any additional information contact your local customs agency. Returns will not be accepted due to customs fees. All packages will be insured.
If duties/customs fees are not paid by customer on entry to a destination country, or the merchandise is refused, Johanna Hehir reserves the right to charge for fees incurred to ship the product back to our premises in England.
Johanna Hehir reserves the right to approve which countries it will ship to and in the event that a country is not approved, the buyer will receive a full refund. On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services. Johanna Hehir is not responsible for these delays, should they occur.
RETURNS/ EXCHANGES on DRESSES
As stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/made to order items ie: dresses. All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or colour, cancellation or event or any other reason.
Our accessories suppliers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. If this should happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.
DRESS RETURNS FOR RE-INSPECTION
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and colour that you ordered, free of damage or defect and will reach you before your wedding date. However, if we fail to do so, we will be happy to accept your return for re-inspection.
Unless dresses are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered after wedding date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odours (i.e.: smoke). The Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions:
--Notify a member of our staff about the problem with your order within 3 days of the order being delivered to you. If your item is eligible for re-inspection, you will receive a Return Authorisation number that will allow you to return the dress to us for re-inspection. Call us at (0044) (0)2074862760 or email us at: info@johanna-hehir.co.uk . Return Authorisations are required for all packages to be received by our shipping department.
- A dress that you wish to return for re-inspection must be shipped back to our store via courier company and be received within 10 business days from time the package was delivered to your shipping address. The dress MUST be shipped before the wedding date as submitted on your order. (If your wedding date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wedding date.) Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
- Include a copy of your invoice. Please note any comments or information (i.e.: your measurements, sales assistants name, description of problem, etc.) that will help us to process your order faster.
- The dress must be in new, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the dress return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
- Please write the Return Authorisation number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorisation will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not be issued for the items in them.
- Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn, condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odours (i.e.: smoke, body odour etc). We will then inspect your item, check the colour, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
- If we find that your item is, in fact, incorrect or defective we will inform you of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wedding date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase. Please allow 1-4 weeks, from the time we receive your return, for the credit to appear on your statement.
- If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you.
- In the event of a rare conditional circumstance, we may choose to approve a return or exchange on an item that is not flawed. If so, we will accept the return for refund of the purchase price minus a 50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.).
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
